Open to all Nationalities
Key Responsibilities:
- Oversee and resolve customer complaints with a systematic, data-driven approach.
- Collaborate with managers to refine the Quality Management System and enhance service delivery.
- Lead reception and front-of-house teams to align with Customer First Principles.
- Conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
- Manage CRM data, GFK updates, and CLP service scores to enhance performance.
- Develop and present Customer First Principles for new team members.
What We’re Looking For:
- Experience: 5+ years in the automotive industry, with a preference for luxury automotive.
- Education: Bachelor’s in Business, Marketing, or equivalent.
- Skills:
- Proven CRM strategy development and implementation.
- Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
- Exceptional communication and leadership skills.
If you’re a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.