Main Responsibilities
BUSINESS & FINANCIAL RESPONSIBILITY:
- Develop and implement sales strategies to achieve and exceed revenue targets, ensuring consistent business growth.
- Build and maintain strong relationships with key corporate clients, maximizing customer lifetime value and retention.
- Identify and capitalize on new market opportunities and segments to expand the company’s corporate sales footprint.
- Oversee the sales budget, ensuring efficient allocation of resources to maximize profitability while controlling costs.
- Analyze sales data to forecast revenue, track performance, and provide regular reports to senior management for informed decision-making.
- Ensure all sales activities comply with regulatory standards and company policies. Provide regular financial and business reports to senior management, including detailed analysis of sales performance and profitability.
CUSTOMER FOCUS:
- Build and nurture strong, long-term relationships with corporate clients, ensuring a deep understanding of their needs and preferences.
- Maintain regular, open communication with clients to anticipate their needs, address concerns promptly, and provide ongoing support.
- Ensure a high standard of service delivery, striving for excellence in every client interaction to foster trust and credibility.
- Actively gather and analyze client feedback to continuously improve products, services, and the overall customer experience.
OPERATIONAL EXCELLENCE:
- Streamline sales processes and workflows to enhance efficiency, reduce turnaround times, and improve overall team productivity.
- Establish and monitor key performance indicators (KPIs) to ensure that sales operations are aligned with company objectives and consistently meet or exceed targets.
- Work closely with other departments such as Marketing and Customer Service to ensure seamless execution of sales strategies and unified customer experience.
- Leverage advanced sales tools to automate tasks, track client interactions, and enhance data-driven decision-making.
- Foster a culture of continuous improvement by regularly reviewing and refining sales strategies, processes, and team skills to adapt to changing market dynamics and enhance operational performance.