Location: Bahrain
Experience: 10+ years in the travel and tourism industry
Reporting To: Group CEO
Job Summary:
We are seeking an experienced and dynamic General Manager to lead and scale a travel agency to new heights. The ideal candidate will have a proven track record of driving business growth, expanding market reach, optimizing operations, and enhancing customer experience. This role requires strategic thinking, strong leadership, and a deep understanding of the travel industry, including corporate and leisure travel, inbound and outbound tourism, and digital transformation.
Key Responsibilities:
Business Growth & Strategy:
- Develop and implement a growth strategy to expand the agency’s market presence, customer base, and revenue streams.
- Identify new business opportunities, partnerships, and market segments to drive sales.
- Spearhead digital transformation initiatives, including online booking platforms, CRM systems, and automation tools.
- Monitor industry trends and competitor activities to stay ahead of the market.
Operations & Service Excellence:
- Oversee end-to-end travel operations, ensuring efficiency, cost-effectiveness, and top-tier customer experience.
- Develop and enforce service quality standards to enhance customer satisfaction and retention.
- Optimize workflows, automate processes, and improve operational efficiencies.
- Lead risk management efforts, ensuring compliance with industry regulations, licensing, and international travel requirements.
Sales & Marketing:
- Drive sales and revenue growth through innovative marketing strategies and promotional campaigns.
- Build and strengthen relationships with corporate clients, airlines, hotels, and travel partners.
- Lead the development of customized travel packages catering to different customer segments (corporate, leisure, luxury, adventure, etc.).
- Implement customer loyalty programs and personalized marketing strategies.
Team Leadership & Development:
- Lead, mentor, and motivate a team of travel consultants, sales executives, and operational staff.
- Develop training programs to enhance staff expertise in customer service, sales, and travel technology.
- Foster a high-performance culture with clear KPIs and incentive structures.
Key Requirements:
- Proven track record of scaling a travel agency or similar business.
- Strong knowledge of the travel industry, including corporate travel, ticketing, holiday packages, and visa processing.
- Experience in digital transformation, including online travel booking platforms and CRM tools.
- Excellent leadership, negotiation, and stakeholder management skills.
- Ability to drive revenue growth, optimize costs, and improve profitability.
- Strong network within the travel, airline, and hospitality sectors.
- Knowledge of industry regulations, IATA accreditation, and global travel compliance.
Preferred Qualifications:
- Bachelor’s or Master’s degree in Business, Tourism, Hospitality Management, or a related field.
- Experience with GDS systems (Amadeus, Galileo, Sabre, etc.) and travel technology.
- Strong analytical mindset and data-driven decision-making skills.